COVID-19 Information for practitioners
As practitioners we need to consider how we can maintain appropriate contact with the children, young people and families we work with, provide support at this difficult time as well as maintain business as usual as much as possible.
Please follow your own agency’s contingency plans for providing services to children, young people and families, however in what may be challenging circumstances we would remind practitioners to:
- Speak to families regarding any difficulties they may be experiencing due to spending more time together than usual, and signpost to where they can receive additional support. Help them to regulate their stress responses and recognise the emotional impact this is having on society.
- Remain vigilant for the signs and indicators of abuse, including neglect and domestic violence, and raise any safeguarding concerns in line with your agency’s procedures.
- If you suspect that a child or young person is being, or is at risk of being significantly harmed as a result of abuse or neglect, you must report this immediately in line with your agency’s procedures. See our How to Raise a Concern page for contact information.
- Remember Norfolk’s principles of working as set out in the Threshold Guide – people rarely live in complete isolation and therefore we need to understand the needs of the wider family when we are working with a child, parent or adult, talking more, continuing to effectively work together and making sure that all the people working with children, young people and adults in a family, plan and coordinate their work. This will need to be adapted using families’ social media links as we are in isolation.
- If you are using alternative methods such as social media and technology to keep in contact with children, young people and families, remember to do this in line with your agency’s policies and in a safe and appropriate manner.
Things to consider when visiting families
Only essential visits should be undertaken as we work through the current crisis. It is of utmost importance that if you are working with children or families that you consider both their health and yours prior to any visits or contact. This includes maintaining a safe distance and washing your hands.
- Staff, should follow national guidance if they are unwell with a new, continuous cough or, high temperature to avoid spreading infection to others.
- Follow your own agency’s advice on making contact with children, young people and families. If you are using alternative methods such as social media and technology to keep in contact with children, young people and families remember to do this in line with your agency’s policies and in a safe and appropriate manner.
- Ensure you follow all the relevant guidance of minimising the spread of infection both prior to, and after being in contact with a family or child / young person.
- Encourage families to follow government guidance on minimising the spread of infection and help them to be aware of the risks COVID-19 has on those with compromised or underlying health conditions.
- If you are due to visit a child or family with a compromised or underlying health condition make sure you are aware of the current COVID-19 guidance and speak to your manager for advice before your visit.
- If you have been knowingly in contact with a child or family (including your own) displaying any symptoms of being unwell then phone your manager for advice before returning to the office or visiting another child or family.
For further information, click on the links below:
- A Resource Pack has been produced to provide you with information and guidance of services and support that are available to children and families in Norfolk during the COVID-19 pandemic
- Information on Ofsted’s response and impact on statutory processes
- Government guidance on vulnerable children and young people
- Coronavirus toolkit for professionals with useful links
- Coronavirus Resource Pack for talking to children, anxiety and resources for online and home learning
- MAP Advice Line – information for professionals